Question 1

What does the free trial include?

Accepted Answer

The 7-day free trial gives you full platform access for one client brand with two AI providers (ChatGPT and Perplexity). You get the complete analysis — approximately 100 queries, full visibility scoring, provider intelligence, competitive analysis, citation source tracking, the opportunity engine, and a PDF report. No credit card required. The only limitations versus paid plans are the number of clients, providers, and analysis frequency.

Question 2

How many client brands can I monitor?

Accepted Answer

The Free Trial supports 1 brand. Agency supports up to 10 brands. Agency Pro supports up to 25 brands on platform API keys, with unlimited brands when using your own API keys (BYO). If you're managing more than 25 brands on platform keys, contact us for custom enterprise pricing.

Question 3

Can I upgrade or downgrade at any time?

Accepted Answer

Yes. You can upgrade from Free Trial to Agency or Agency Pro at any time. When you upgrade, your existing brand data and analysis history are preserved. You can also upgrade from Agency to Agency Pro when you need more client capacity, white-label reports, or BYO API key support.

Question 4

What are BYO API keys?

Accepted Answer

BYO (Bring Your Own) API keys is an Agency Pro feature that lets you use your own OpenAI, Google, and Perplexity API keys instead of the platform-provided ones. This gives you zero platform API costs — you pay your LLM providers directly at their standard rates. It also unlocks unlimited client brands and higher analysis frequencies (weekly or daily instead of monthly).

Question 5

What does white-label reporting include?

Accepted Answer

White-label reports, available on Agency Pro, let you customise PDF reports with your agency's logo and brand colours. This means you can deliver Citaition's AI visibility reports to your clients under your own brand, making AI visibility monitoring a seamless part of your agency's service offering.

Question 6

What happens when my trial ends?

Accepted Answer

When your 7-day trial expires, your dashboard becomes read-only. All your data and analysis results are preserved — nothing is deleted. You'll see an upgrade prompt to continue using the platform. You can upgrade to a paid plan at any time to unlock your data and start adding more clients.

Question 7

Is there annual pricing?

Accepted Answer

Annual pricing is coming soon. At launch, all plans are billed monthly with no long-term commitment. If you're interested in annual billing with a discount, contact us and we'll let you know when it's available.

Question 8

Are there any hidden fees or query limits?

Accepted Answer

No hidden fees. The prices shown include all platform API costs for running AI queries. Every plan includes approximately 100 queries per brand per analysis cycle across all enabled providers. Agency Pro with BYO API keys has zero platform API costs — you pay your LLM providers directly at cost, which is typically a fraction of the subscription price.

Feature	Free Trial	Agency	Agency Pro
Client brands	1	10	25 (+ unlimited with BYO API keys)
AI providers	2 (Perplexity + OpenAI)	All 3	All 3
Analysis frequency	One-off	Monthly	Monthly (weekly/daily with BYO keys)
Queries per brand	~100	~100	~100
Portfolio dashboard
All analytics tabs
Opportunity engine
PDF reports
XLSX data export
White-label reports
BYO API keys
Provider selection per brand
Team seats	1	3	10

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